That’s just a complicated way to say switch the router off and then switch it on again, so why not try it now before you call them up? Reset everything If the steps here don’t resolve your problem the first thing your ISP’s tech support crew will ask you to do is to reset the router.
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On a Mac you do this using the AirPort menu bar, or using Control Center on iOS devices (there are other ways, but those are the quickest to find). Sometimes the quickest fix is to just turn AirPort off on your Macs and devices for a few moments and then turn it on again.
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You’ve even done the right thing and made sure you’re running the latest software on all the devices you keep on your network, but still you got problems.
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Web sites and emails are taking forever to download video and TV shows are stuttering, online communication you know is coming in your direction isn’t reaching the in-box, and/or using AirDrop to share files between the Macs on your network is taking an age.
What are we addicted to? The attention-grabbing Internet, that’s what, and keeping our wireless network in good shape is critical to the way we live today, at work and at play. Does his connection take precedence over our wireless connections (meaning we're getting his scraps and he's hogging the 300mbps?).Many of us are addicted to the extent that we get depressed and moody if we go without it. Separate but related question: my son's laptop is connected to the home ethernet directly via wired connection. The download speeds are even worse (only 20-50mbps!) when I'm on the 2.4GHz network connections. Instead of 300mbps download speed, i'm getting about 100-200mbps on the 5G network on my Netgear router when I'm down in the basement near that modem, and 100-200mbps on the 5G network on my Airport Extreme when I'm upstairs near the base station. Things are basically working, but my speed tests are not great. The second older Airport Extreme is set to "Extend" and it is connected wirelessly to the first AE. The main Airport Extreme is set to "Create a wireless network" using a network name different than the Netgear wireless network. Both the Netgear and main Airport Extreme are connected into the home ethernet network via ethernet 5E cables. Time Warner led me astray and told me I needed a new router when I upgraded to a new 300mbps plan and 300mbps-capable cable modem so I bought a combined unit, the Netgear C6300, and I've activated and installed it, even though I already had an Airport Extreme base station (new, a few months old) and a second (older) Airport Extreme that I use to extend the newer base station's signal. Thanks for all your helpful advice on these boards. If your provider has an online forum for users, you might want to narrow down your modem choices and then ask for feedback about the various modems from other users. A modem/router or gateway product will look something like this:
But since the Airport Extreme will be your router.you don't need a second router, which will complicate things on the network. This type of product combines a separate modem and a separate router in one single package. What you do not need is a modem/router device, which is also called a gateway. This type of device will have only one Ethernet port, similar to example of a simple modem just below: Since the AirPort Extreme is a wireless router, hopefully your ISP will provide you with options for what is known as a simple modem. Even if there were a hypothetical "best" modem, I think you would agree that it would make little sense to choose the product based on a test report or other recommendation.and then find out that it does not work well with your ISP's service.because they do not support the product. The first rule when choosing a new modem or modem/router would be to narrow your choices down to the models that are supported by your Internet Service Provider.
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